FAQ - Frequently Asked Questions

Top 10 Questions

1) How can I find and reserve an hotel with chinahotelsreservation.com?
2) How to get the confirmation of booking?
3) How do I make payment?
4) What does the price include?
5) Internet connection is present in Chinese hotel rooms?
6) How are the restaurants in the Chinese hotels?
7) Are the strongbox available in the room?
8) How many rooms does hotels have?
9) At what time can I check in?
10) Where can I find the email address, the telephone number and the address of the hotel?


1) How can I find and reserve an hotel with chinahotelsreservation.com?

In all pages you can choose your preferred hotel by search box. If you are in home page go above, enter the destination, select the dates, indicate the number of persons and click on button Search Hotels. At this moment you can see the list of hotels with available rooms


2) How to get the confirmation of booking?

When you make a reservation with us, within few minutes you will receive a confirmation room by e-mail. Only if at the moment of your reservation in China is the hearth of the night, you will have to wait a few more hours before you receive your confirmation. After your reservation, if you read online the message: - this is the final confirmation-, you have selected an hotel at immediate confirmation. After few minutes you will receive an email: by clicking on the link suggested you can already stamp the voucher to show at hotel reception


3) How do I make payment?

Reservations with Chinahotelsreservation.com: it usually means that you do not pay anything during the reservation. The payment will be made directly to hotel, at the moment of check-out. Only during special events or peak periods the advance payment or credit card data as a guarantee are required


4) What does the price include?

In the Price Description there is a list of what is and is not included in the room price. The customer can communicate us by the website or by Email eventual special request of services not included in the price description (shuttle service etc.)


5) Internet connection is present in Chinese hotel rooms?

Many hotels provide Internet access in room (for know the availability of this feature, you must see the hotel description). Some hotels offer free internet broadband, while most of them will charge a reasonable extra fee.


6) How are the restaurants in the Chinese hotels?

In almost all the big hotels in China there are several restaurants, someone with Chinese cuisine and someone with European and Western cuisine. The cuisine of these restaurants is usually of high level and has nothing to envy to the restaurants that are located outside of the hotel.


7) Are the strongbox available in the room?

The hotels in China are well organized to ensure to the customer the utmost security. Customers can leave their valuable items in the safe of the reception. Many Chinese hotels have also a safe in the room.


8) How many rooms does hotels have?

The bigness of Chinese hotels is variable but, compared to other countries in the world, in China there are much more hotels with over 200 rooms. The majority of hotels from 3 to 5 stars (open to international tourists) is equipped with great facilities (often with more than a building) where there are spaces for sport, leisure and welfare.


9) At what time can I check in?

The exact limit for the check in line is indicated in the description of hotels, however many hotels in China require that the check-in occur within 18 h, and that after are no longer required to retain the availability of room. If there is some probability to arrive after 18, it needs communicate at the hotel the time of arrival. And if something unexpected happens which delays the arrival to the hotel, it is correct to call and inform reception.


10) Where can I find the email address, the telephone number and the address of the hotel?

At the end of the booking process, you will receive a voucher (to show at the hotel reception) containing all data regarding the hotel reserved.